FAQ


How does the Demo work?


Demos are done live with two-way communication, one agency at a time; as opposed to a webinar format, where someone is just talking at you.  Our goal is to make sure you understand the core competencies like running a search or viewing business details, and will also highlight the most frequently used features like the up/down voting contact info, Flagging functionality, and Class Reports section.  This only takes 10-15 minutes, which leaves plenty of time to cover what's most important to you in more detail and answer any questions you have.


We encourage you to provide some search parameters for an agency specific search as well as the name of a known client or two if you’d like to validate our data.  Once the demo is concluded we will set you up with a trial account so you have some time to use the service on your own, before purchasing. The trial account is converted to a paid account, so any searches you save will remain part of your account.

 

Demos are NOT a lesson on insurance.  We’re happy to explain why the LCM or Mod is important to the sales process, but expect you to know what it is.  If you’re unsure, check out the Pricing Factors of WC section for some free resources.  


How does the Trial work?


The trial is active the moment we set it up and is identical to the PAID service.  The trial allows you to perform 10 different searches/list scrolls, view up to 30 businesses, and even perform a full export (up to 10 businesses).   It is not meant to be a proof of concept, we already know this system works. It is so you don’t have to take our word for the quality of data and function that we provide.  


How much does it cost?


Plans start at $100/mo for our Workers Comp subscription and $50/mo for Benefits (retirement/health) for unlimited access to a single state.  Contact sales or log in to your trial account and navigate to the Subscribe page for full details.


What is the 2 month cancellation period?


The 2 month cancellation period applies to monthly subscriptions. On the first installment we bill you for your first month of service plus your last 2 months of service. This is not a cancellation fee. When you cancel, your account will not be billed any further, but will remain active to use for the next 2 billing cycles.

- Example: sign up on January 1st ($300 paid). Request cancellation March 31st (billed $100 on 2/1 and 3/1).  You will not be billed any further but your account will remain active through May 31st (April and May billing cycles).

- If you decide to upgrade to an annual subscription this amount will be credited toward purchase.


How do I switch from monthly to annual?


Contact support here and we’ll get it taken care of right away.


Can I print or export?


Yes, printing and basic exporting is included in your subscription.  


When I export my list it only has the first 1,000 businesses, how can I export all of them?


Exporting is capped at 1,000 businesses per export (see below ‘restrictions of use’ for more details). If your list is larger than this use the targeting criteria to split into multiple lists. For example, if you use 1/1 through 3/31 for your xdates and it gives you 2,000 businesses – adjust your dates to 1/1 to 2/15 and export. Then adjust your dates to 2/16 to 3/31 and export your again.


Policy expiration date range, county and WC class codes or SIC codes are the best criteria for dividing a large list into smaller ones.

 

Do you have a User Guide?


Yes! Click Here to download a copy of the User Guide.


What is the Export Package?


The Export Package adds additional information to the export file (e.g. contact name/title, email, # of Employees & Sales Volume). Click here to view a comparison example.


Are there any restrictions of use?


Yes. Our subscription provides unlimited access however there are several restrictions, which are based on services you purchased and billing cycle. Here are a list of restrictions –


Online access – your prospecting list is capped at 2,000 businesses per search. There is no limit to how many businesses you view or searches you perform though. If there are more than 2,000 businesses in your list try adjusting your search criteria to refine.


Exporting – your list exports are capped at 1,000 businesses per export (4,000 with the Export Package) and are based on the services you purchased (if you do not have the Carrier Search feature the Carrier info will not export). If you are on the Monthly Billing cycle you are limited to exporting businesses 90 days in advance of the current date (for example, if it is 4/11 you can export as far as 7/10).


Does it work on a smartphone or tablet?


Yes! It works on both. You can access Insurance Xdate anywhere you have internet or data service.


How accurate is your information?

Highly. There will be an inaccuracy if a business were to switch their WC coverage mid-term (reporting process). In this scenario the data (Xdate, Carrier of Record) will be corrected on the following update. Keep in mind we are not the source of this data, which is subject to incorrect reporting or processing.

 

If contractors are your thing, one thing to be aware of is the OCIP policy.  These policies are sheep in wolves’ clothing (i.e. they show up as regular policies).  We’ve taken measures to prevent them from affecting search retrievals but you’ll need to double check the carrier history section to make sure you’re referencing the primary policy.    


Multiple sources are used to append and validate the Contact and Demographic information, but it is impossible to be 100% accurate when dealing with large data sets on an aggregate scale. So we’ve developed a proprietary method using 3rd party aggregators and in-house software to identify matching (accurate) information from multiple sources to populate our database. A lot better than the traditional single-source method. We suggest viewing a couple of your current clients or well-known prospects during the trial to validate the accuracy of our information (exp. date, carrier, phone, etc).


Where do you get your information?


Workers Comp data is exactly as it is reported to the respective rating organization by the insured and/or carrier including Address, Xdate, Industry and Carrier of Record. Rate information including Loss Cost Multipliers (LCMs) and Loss Cost (LC) rates are updated as available from various rating organizations and/or Carriers.


We derive our Contact (Name/Title/Phone/Website) and Demographic (# of Employees, Sales Volume & Industry) data using a combination of 3rd party aggregators, public and private databases, and proprietary software.


If I add Notes or other Contact information is it visible to others?


Any notes or contact information you add is not shared with anyone outside your account (Master + Agent Accounts). Our Master Account includes 2 Agent Accounts (Sub Users); any notes or contact information added will be visible by all users with the same Master Account (i.e. those within your agency). This helps prevent ‘bumping’ into one another while making sales calls.


Are your X dates only for Workers Comp?


The foundation of our database is WC policy expiration dates. It is said that on average 70% of employers’ renew their other lines of coverage (Property/GL, Auto, Umbrella) on the same day, though we are not aware of an industry study validating this figure. So while we do provide data specific to WC, we are designed and used by Commercial Agencies writing all lines of coverage.


How often do you update your information?


Workers Comp Expiration Dates and Carrier info update on a monthly to quarterly basis. Contact and Demographic info updates annually. Contact data that is sourced from employee benefit databases include the year the contact was listed as Plan Administrator (Admin).


How many businesses have Contact Information?


Contact data varies by state, industry and even specific regions within a given state. It also varies by size and the # of years a business has existed because it takes time for this information to become available. Here are the overall averages:

Phone # - 82%

Contact Name – 73%

Website Link – 70%

Email Address – 22%

 

Using the WC Premium or Mod to focus on businesses of size, the ratios increase notably.  In PA, for example, 94% of the Mod rated businesses have contact info available, many pulled from Employee Benefits databases, and many with multiple contacts provided.  


Is there a contract or can I cancel at any time?


Subscriptions can be canceled at any time, however there are no refunds.  Please refer to our Terms of Service for a complete explanation - https://insurancexdate.com/tos.php


If I am on the Monthly Billing cycle can I freeze my account for a month?


You cannot freeze your billing.